Shipping Policy
Here’s a professional and clear Shipping Policy for your website:
Shipping Policy
At IDM Manufacturing Exports, we do not process orders directly through our website. All orders are handled manually through official email communication with our team.
Order Processing & Shipping
- Orders must be placed through official email correspondence with our sales representatives.
- Shipping timelines depend on the selected mode of transport—land, sea, or air freight—which is facilitated by third-party logistics providers.
- Exact shipping durations will be communicated based on the agreed freight method, destination, and logistics partner availability.
Third-Party Logistics & Responsibilities
- Shipping services are conducted by independent third-party freight providers. IDM Manufacturing Exports is not responsible for delays, damages, or unforeseen issues that may arise during transportation.
- Once an order is handed over to the freight provider, the customer will receive tracking details (if available) and must coordinate directly with the shipping provider for updates.
Customs & Import Duties
- All international shipments may be subject to customs clearance and import duties, which are the responsibility of the buyer.
- Customers are advised to check their local regulations regarding imports before placing an order.
For any inquiries regarding orders or shipments, please contact us at bidaouk@daouk.com